You can find you tracking number on the order fulfilment email that you should have received when your order was dispatched. If you cannot find or acess this please get in touch and we will be happy to assist you.

Note: you will only be able to track your order if you selected a trackable shipping method, if you selected regular post then you will not be able to track you order.

This depends on the shipping method you choose and the country you are sending to, see below.

In New Zealand expect the following deliver times from dispatch time:

• Courier Post: 2 - 3 working days. Add another day for rural addresses.
• NZ regular Post: 3 - 5 working days. Add another day for rural addresses.

In the United Kingdom expect the following deliver times from dispatch time:

• Royal mail 2nd Class: 2 - 4 business days includng Saturdays. Add another day for addresses outside UK Mainland.
• Royal mail 1st Class: 1 - 3 business days includng Saturdays. Add another day for addresses outside UK Mainland.

We do not have specific delivery times for other locations, please get in touch to get an estimate for another shipping location.

Note: We have locations of product inventory in the United Kingdom and New Zealand. You order will be dispatched from the most appropriate inventory location depending on your shipping address.

We endeaver to process and dispatch all orders by 11am each day business day. Orders received after this time will be processed on the next business day.

For more informations see out shipping policy.

If your order is late: you can check to see where it is on the tracking which can be found on the order fulfilment email that you should have received when your order was dispatched. Please keep in mind the estimated shipping times per country when determining if it is late or not, these can be found here.

If your order arrived damaged: please take photos of the damaged items and please make sure to also take photos of the condition of the package it arrived in (we will need these photos to process you claim and replace the items). Then please email us with you order number and the photos of the damaged products and packaging: orders@littledifference.org.

If you order arrived with items missing: please email us quoting your order number and the items that are missing: orders@littledifference.org.

We will endeavour to recitfy any issues as fast as possible.

We are a New Zealand registered business.

If your shipping address is located in New Zealand, then yes, the price includes sales tax (GST).

If your shipping address is outside of New Zealand then no sales tax is added as we are a business based in NZ and are not required to charge sales tax on sales outside of NZ.

Most of the trees are planted in Madagascar.

Contrary to popular belief most of Madagascar has been deforested, less than 10% of the forests remain. It is in desperate need of reforestation to prevent enviromental collapse and to be able to feed the people of the island nation. See more about this on Our Mission page.

We also plant a small amount in our home town of Queenstown, New Zealand. This reforestation in New Zealand is over and above our 1 Card = 1 Tree commitment.

When we first started we also planted 2500 trees in Ethiopia, but currently we mainly plant trees in Madagascar with a little extra in New Zealand. We may look to plant trees in other developing countries in the near future.

In Madagascar 75% of the species planted are a variety of coastal mangroves at various loactions along the coast, and 25% are a variety of dry deciduous species planted inland.

In Tāhuna, Aotearoa (Queenstown, New Zealand) the species planted are a wide variety of native New Zealand trees and shrubs that are well suited to the specifc areas they are planted.

All species that we plant are native to their location they are planted, we do not fund the planting of any species that are not naturally native to the specific area they are planted in.

We do the tree planting in developing countries like Madagascar that badly need it and have suffered serious deforestation.

The tree planting is done by employing the local people who are stuck in extreme poverty. They are paid a fair living wage to facilitate the tree planting which helps lift them out of poor living conditions and break the intergenerational cycle of extreme poverty. In some cases it saves lives.

Even though the people are paid a fair living wage that transforms their lives, the cost of that labour is still relatively low, and the planting is done on such scale that the unit cost of planting a tree is quite low.

It is still a financial challenge to plant 1 tree very every single product, especially a low value item like a greeting card. We have been able to achieve this by having a very simple and lean distribution chain so fewer sake holders, like distributers, taking a share of the revenue in the path to market and the end consumer.

We still struggle with profit margins though and have to very closely watch our finances.

But, having a positive impact on the world environmentally and social are what Sophie and I foundered our business on, so we are determined to stick to planting trees where they are needed most and alleviating extreme poverty.

You can see more about how we plant trees here on Our Mission page.

We (Soph & Pete) have been there to Madagascar and seen it with our own eyes. We have gone out on planting days with the local Malagasy people and planted some of the trees ourselves.

We spent 2 weeks there seeing the different types of planting that is happening, learning about the local eco-systems, the processes of the planting and how it all works together to restore those natural environments in a holistic way for the forest, the wildlife and the people who rely on it for survival.

Our partner charity also has employees dedicated to counting and validating the numbers of trees that are planted and checking the suvival rates.

All the trees that are planted are also "grown". This means they are nursed and protected to maturity until they can survive on there own and self seed new trees. The mature forests are also continuely protected from threats like poachers and fire.

We are in constant contact with our parter reforestation charity about progress and developments.

With anything like this that is happening so far away there is an element of trust. When we were there in Madagascar we were so impressed with the holistic approach, methods and the sincere motivations of the people involved that we are very confident that things are continuing to happen as communicated.

Below is a photo of Soph in Mahajunga at a Nursery with some of the reforestation employees.

Each mangrove tree we plant sequesters an average of 3.4 kg of carbon per year.

This is the equivilant of 12.3 kg of CO2 per year per tree. Mangroves make up 75% of the species that we plant and have some of the highest carbon sequestration rates of any tree species in the world.

We do not yet have the sequestration data on the other species that make up the remaining 25% of the species that we plant but we are working on that.

Yes. All species that we plant are native to their location they are planted. 

We do not fund the planting of any species that are not naturally native to the specific area they planted, no matter what country we are planting in.

E.g: in Madagascar, we will only plant trees that are native to Madagascar, and that naturally occur in that specific part of Madagascar that we are planting in.

No, we do not.

We have a limited understanding of the many varying eco-systems of the world but we understand enough to know that some eco-systems are extremely sensitive to foreign species. We allow shipping of our porducts all over the world so we do not want to enable an invasive foreign species to damage existing sensitive eco-systems. 

In New Zealand for example not every tree and plant is better than no tree or plant. There are some foreign species, like exotic wilding conifers, that are causing massive environment degradation to native forests and native wildlife habitat.

So that is why we have not offered seeds so far.

You need to be login to your account to see you tree count.

Once logged in you can find it on the account page which is at the top right of your screen on desktop or at the bottom of your menu on mobile.

You tree count will appear just above your account detials.

If you tree planting count does not look right, please contact us.

Please contact us to change your email address, this cannot be done from the customer end.

Note: To keep your historical Order History and Tree Count please request an email address change before making new orders under a new email address. UPDATE: We can now combine multiple accounts under one email address. So, if you think that not all your orders and tree count are listed under you chosen account email address, please let us know and we can fix this for you.

This could be for several reasons, the most common being that orders in the past have been made using different email addresses. If this is the case then we can now combine accounts and fix this for you so all orders and tree count appear under one account/email address.

Please get in touch and describe the issue. We will be able to check all past orders on the backend to help rectify the issue.

This could be for several reasons, the most common being that orders in the past have been made using different email addresses. If this is the case then we can now combine accounts and fix this for you so all orders and tree count appear under one account/email address.

Please get in touch and describe the issue. We will be able to see all past orders that determine your tree count and help rectify the issue.

Yes. We can now combine accounts and fix this for you so all orders and tree count will appear under one account/email address. 

Please contact us if you would like to combine your accounts and we will get this sorted for you.

In order to reduce our global shipping and carbon emissions we have two printing locations one in Auckalnd New Zealand & one in Kent, England.

All orders with a shipping address in NZ are printied and sent from Auckland, NZ. All other orders are printed and sent from Kent, England.

We are exploring ways of producing the products in the other countries where we sell the products so they do not have to be shipped around the world.

We will continue to work on this and will update this as we make progress.

Sophie Stevens is the sole artist for Little Difference. She has designed and created every single peice of art that Little Difference sells.

She creates them by hand on paper mostly in water colour with pencil, ink pen and paint brush.

Pete, her husband, then careful photographs the deisgns and processes them for print, taking special care to make sure they are true to the original hand crafted design by Sophie.

Some of the custom designs for clients Sophie draws digitally on a tablet so they can enlarge big enough, these are also done by hand with a digital pen drawing on the tablet screen.

Yes, we think so.

The products are printed using vegan friendly ink that contains no animal products.

Although we do not have an official accreditation we are very confident that no animal products are used in the production of any parts of the products.

We are confident that the ink used to print the designs, the recycled paper card,  the recycled envelopes, the recycled paper sticker seal, the compostable wrapping all contain no animal products.

Use this link to the Forest Stewardship Council and enter the FSC code on the back of the product.

Our FSC code is C001869. See an image of how it appears on each product below.